Please read this Cancellation & Refund Policy carefully, as it explains your rights and our practices related to order cancellations, refunds, and how we handle purchase issues.
Last updated: December 2025
All e-books and digital content sold on our website are digital products. Because these products are delivered instantly via download or online access after purchase, all sales are considered final once the product is purchased and access is granted. Once a digital product has been delivered, downloaded, or accessed, we generally do not offer cancellations or refunds. This is due to the irreversible nature of digital content delivery.
You may request to cancel an order only before the download link or access to the e-book has been sent. After the digital product has been made available for download or access, cancellations are not possible.
To request a cancellation, please contact our support team as soon as possible with your order details. We will let you know whether your cancellation request can be processed.
Although most digital purchases are final, we consider refund requests in the following cases:
a. Technical Delivery Issues
If you are unable to access, download, or open the e-book due to technical issues, and our support team cannot resolve the problem within a reasonable time, you may be eligible for a refund or file replacement.
b. Duplicate Charges
If you were charged more than once for the same e-book due to a technical error, we may refund the duplicate charge upon verification of your payment.
To request a refund under the circumstances above, please contact us within 7 days of your purchase at hello@thenthbit.com
Once we receive your request, we will review it and respond within 3–5 business days.
Refunds are not provided for reasons such as:
If you need help downloading your e-book, have trouble accessing it, or have questions about this policy, our friendly support team is here to assist you.
